Importing FAQs

Click on a question to display the answer.

What poker sites are supported by the Wizard?

The Wizard will import hand histories from the following poker sites:

Why won’t the Wizard import my hand history file?

If you are having a problem loading your hand histories, make sure you are running the latest release. You can download the latest release by clicking here. After you install, open the Wizard, go to program options, and set CheckForUpdates to true. Then the Wizard will notify you when a new release is available.

Make sure you save your hand histories in English. The Wizard cannot import hand histories saved in other languages.

I am using Hold’em Manager and my hand histories disappeared. What happened?

If you are using Holdem Manager to auto-import hand histories, it is probably moving the hand histories from the default location to another folder. To find out where it is moving the files:

Open Holdem Manager.
Click on the Options menu.
Select “Configure Auto Import Folders”.
In the Configure Auto Import dialog, select your hand history folder and click on the Edit button.

In the Edit Auto Import Folder dialog, the “Archive Folder” field contains the destination path where Holdem Manager is moving the hand history files. This is the folder you need to open in the Wizard.

I am using PokerTracker and my hand histories disappeared. What happened?

If you are using PokerTracker to auto-import hand histories, it is probably moving the hand histories from the default location to another folder. To find out where it is moving the files, open the Auto-Import Hand Histories dialog for the poker site in question. If the “Move processed files to the following folder…” box is checked, the text box immediately below it contains the path where the files are moved.

I am running Windows Vista or Windows 7. Where are my hand histories?

By default, Vista does not allow programs to save data under the “Program Files” folder. Most poker sites store there hand histories under the folder where they were install, which is by default under the “Program Files” folder. Since Vista does not allow saving hand histories there, it redirects the hand histories to another folder, which looks like this:

C:\Users\your_account\AppData\Local\VirtualStore\Program Files\

where your_account is your Windows login name.

If you do not see the AppData folder, it may be hidden. To make hidden folders visible, go to Control Panel on the Windows Start Menu. Select “Appearance and Personalization”. Select “Folder Options”. Select the “View” tab. In Advanced settings, select “Show hidden files and folders”. Select OK.

The Wizard can find the files because when it looks in “Program Files” Vista automatically redirects it to the VirtualStore folder.

So you have 2 options:

Open the hand history files in the VirtualStore folder.
Turn off the Vista security for the poker client. You can do this by right-clicking on the poker client shortcut and selecting Properties. In the second tab, check the box called “Run as Administrator” (I’m writing this from memory so I could be wrong about the exact names). Running the application as an Administrator allows it to write the hand histories into the “Program Files” folder.