My SitNGo Wizard does not run. What can I do?

If the SitNGo Wizard does not run properly, here are some things to try that may solve the problem.

Install the latest release

You can download the latest release by ((Download|clicking here)). After you install, open the Wizard, go to program options, and set CheckForUpdates to true. Then the Wizard will notify you when a new release is available.

Check System Clock

First, make sure that computer’s system clock is set to the correct date.

Delete the local appdata folder

On Windows Vista and Windows 7 delete this folder:

“C:\Users\UserName\AppData\Local\In The Money”

where UserName is your Windows login name.

On Windows XP, delete this folder:

“C:\Documents and Settings\UserName\Local Settings\Application Data\In The Money”

where UserName is your Windows login name.

Reinstall the .NET Framework 3.5

If that is not the problem, reinstall the .NET Framework 3.5. You can get the Framework by clicking here (external link).

If you are running Windows XP

Make sure you install the Windows XP Service Pack 2 (external link).

Reinstall the Wizard

If that does not solve the problem, try this:

  1. Un-install the Wizard from the Windows Start menu by selecting Start->All Programs->SitNGo Wizard->Uninstall.
  2. Delete the “In The Money” folder where you installed the Wizard. It is probably something like “C:\Program Files\In The Money”. This will clean up any corrupt files that may be hanging around.
  3. Reinstall the Wizard by clicking here.

Submit a bug report

If you still have a problem, please do this:

  1. Run the debug version of the Wizard by selecting Start->All Programs->SitNGo Wizard->SitNGo Wizard (Debug Mode).
  2. Reproduce the problem in a few steps as possible.
  3. Exit the Wizard.
  4. Fill out the bug report form and press Send.
  5. If you do not get an email reply within 24 hours, send an email tosupport@sngwiz.com.

The Wizard is crashing

If the Wizard is crashing when it starts and you cannot get a log file, please do this:

  1. Run the Wizard, then exit or let it crash.
  2. On the Windows Start menu, select Control Panel.
  3. Switch to Classic view.
  4. Double-click on Administrative Tools.
  5. Double-click on Event Viewer.
  6. On the left pane of the Event View, select SitNGoWizard.
  7. On the right pane, right-click on the first error event and select Properties.
  8. In the Error Properties dialog, click on the copy to clipboard button. It is the third button from the top on the right hand side with an icon that looks like 2 sheets of paper.
  9. Reply to this email and paste the copied text into the email and send it to support@sngwiz.com.